General Support
Email: support@petbeats.in
Use for: booking issues, quote visibility, pet profile updates, appointment status, payment confirmation, dashboard access.
Response SLA: acknowledgment within 24 hours on business days.
Support and Grievance
Need help with bookings, records, payments, or policy concerns?
Contact us directly by email and include your booking reference for quick resolution.
support@petbeats.inGrievance Officer (India)
Name: Grievance Officer, PetBeats
Email: pankaj@petbeats.in
Address: PetBeats Compliance Desk, Bengaluru, Karnataka, India
Scope: privacy rights requests, data correction/erasure, legal notices, complaint escalation, policy violations.
Escalation Flow
Step 1
Email support@petbeats.in with booking ID, role (Owner/Boarder/Vet), and issue summary.
Step 2
If unresolved, escalate to pankaj@petbeats.in with prior ticket reference.
Step 3
Compliance team reviews records, timelines, and platform logs and shares final response.
Step 4
If still unresolved, you may seek remedies under applicable law and competent forums.